POLICIES AND CONDITIONS

CRUISES POLICIES

Payment Policies:

• 20% per person for cruise cost is needed upon confirmation
• 30% per person for cruise cost is needed 90 days
• Balance prepayment is needed 30 days prior sailing date

Cancellations Policies

• If we receive cancellation between 120-91 days prior sailing date full refund will be done
• If we cancellation between 90-60 days prior sailing date, 30% of total cruise rate will be charged as penalty
• If we receive cancellation between 60-30 days prior sailing date, 50% of total cruise rate will be charged as penalty
• If we receive cancellation between 29-0 days prior sailing date, full cancellation penalty will be applied

LAND SERVICES POLICIES

Payment policies

• Once all services have been confirmed from both sides, Explorandes Ecuador requires a 100% pre-payment of the price of the tour at least 30 days before arrival of a group or FIT. After receipt of the final invoice, final payment must be arranged before passengers arrival.
• In case of Chiva Express Tour or SIB request, we will ask for a previous deposit according to the providers policies.

Cancellation Policies

• All groups or FITs will be charged, if cancellation occurs less than 30 days prior to the departure date: of

30/15 days prior = 30%
14/6 days prior = 50%
5/1 days prior = 75%
NO SHOW = 100 %

FORMS OF PAYMENT
Payments can be made only to the EXPLORANDES accounts. Any expenses must be covered by depositor. EXPLORANDES accepts cashiers checks, certified wire transfers or money orders. Reservations will only be confirmed when money is credited in EXPLORANDES account. A copy of your payment, certified by the bank must be sent to our fax: 593 2 2556938 ext. 105 or by e-mail in order to be able to check with the bank if money was credited. Please note that bank information is confidential and information on credits can only be delivered to EXPLORANDES if we have exact details.

RESPONSIBILITIES
EXPLORANDES ECUADOR reserves the right to modify or withdraw any travel arrangements when deemed necessary in the best interest of our clients. Baggage is carried at the owners risk throughout the tour. Explorandes Ecuador acts only as an AGENT upon the legal conditions that, while exercising every possible precaution, it is not responsible for any injury, sickness, damage, loss, additional expenses, accidental delay or other irregularities which may be caused either by wilful, or negligent acts or omissions made by the companies or individual providing or engaged in providing of transportation, accommodation, or other services related to the accomplishment of the tour; or through natural disasters, social upheavals, or other causes.

SERVICES
PERSONAL ATTENTION
This is a very important fact for a tours success and we devote special attention to this. Our professional guides will welcome you upon arrival at the airport and will check the details of the tour with the client. Explorandes Ecuador will monitor the tour throughout, checking on all the services being provided and satisfaction of the clients.

FLEXIBILITY
Our tours are very flexible and permit variations during the development of the programs, focusing on the expectations and needs of the individual passengers or group.

SERVICE HOURS
Normal office opening hours are from Monday through Friday from 9:00 a.m. to 1p.m. and from 2p.m. till 6p.m.
For Emergencies we can reach 24 hours on our Mobile phone 099722803 / 087035215

HOTELS
The hotels used by Explorandes Ecuador are the best in each category. These hotels offer personalized, charming attention to detail and all of them include breakfast services. Our good relationship with many of the hotels permits us to offer very competitive prices.

TRANSPORT
Explorandes Ecuador can offer an important fleet of comfortable vans and buses, with the largest accommodating up to 45 passengers. If required, we also offer transportation hire services not related with any specific tour.

GUIDES AND OFFICE STAFF
With an office in Quito-Ecuador and 2 offices in Peru (Lima and Cusco) we are able to offer a highly personalized and professional service. Our guides are dynamic multi-lingual professionals with a deep knowledge and enthusiasm of the countries and specific areas they are working in.

TOURING AND SIGHTSEEING
All the tours and packages are guided by official tourist guides in the language requested by the operator, and are transported by cars, vans or buses according to each party size. Pick-up times and duration of each tour are notified on vouchers or pre-established by transfer agents on arrival in a particular destination.